Answers to the Most Frequent Questions

Are you delivering outside the United Kingdom?

Yes, we deliver both in the United Kinkgom and internationally. All our orders are sent through Royal Mail service, we have an excellent record of delivery rate and we commit to fast and reliable delivery times.

How much does it cost to post an average order?

At the moment we operate a flat £3 shipping fee for bot UK and international orders, independent of their size.

Shipping price list
Shipping to United Kingdom
Flat fee £3
International Shipping
Flat fee £3

How long can it take for an order to arrive?

We do our best to ship the same day, but in most of cases it may take up to 1 to 2 business days for the order to be sent, depending on when the order was placed. After shipping, it depends on the Royal Mail how fast it will be delivered, normally taking from 1 to 5 business days for UK deliveries, 2 to 7 business days for European customers and between 4 and 10 business days for USA and international customers.
An order is considered lost if it was not delivered in 15 business days for UK orders and 30 business days for interantional customers.

What type of package are the orders packed into?

The products are packed into discreet envelopes or boxes, depending on the order size. The package is non advertising. We value your privacy and intend keep the contents of the package discrete.
Most recently, we started to adopt square flat bottles which are letterboxes friendly and can be passed through an usual letterbox door slot.

I did not receive my Confirmation Code via email when I registered

When you'll create an account with us we will send you a confirmation email. This way we verify that it was you indeed who requested the account. If even 5 minutes your email didn't arrive, please check you Spam or Bulk folders — sometimes some email services will automatically decide to put our messages there. If that is the case, please move the message to your main folder and add our email address to your Contacts list so that next time you don't miss any messages from us.
If you can't see your email anywhere, please request for the code to be sent to you again. You can do so by accessing this page: Confirmation Code Request
If after a repeated try the code doesn't arrive, most probably you misspelled your email address. Please try and create a new account, or if that is not the case — please Contact us and we'll try to find a solution.

Last edit: 30th of November, 2017